Deployed a serverless AI system that automatically analyzes incoming support tickets, matches them to the most qualified team member based on expertise profiles, and provides detailed routing reasoning — all while stripping PII before data leaves the environment.

Transformed a local USB-connected Zebra label printer into a network-accessible printing service using Docker containerization, enabling any system on the network to print labels via REST API.

Built a cross-platform mobile app with ML-powered serial number scanning that improved asset data entry accuracy by 50%, deployed across IT operations for 250+ employees.

Designed and deployed a full shipping label management system integrating EasyPost carrier APIs, Airtable order management, physical Zebra printers, and a Flutter-based warehouse UI.

Architected and deployed a FastAPI-based orchestration platform that automates onboarding, offboarding, and identity synchronization across Active Directory, Azure AD, Exchange Online, and multiple SaaS systems.

Built a cloud-to-hardware bridge that connects AWS IoT Core to a local Brother label printer via MQTT, enabling any cloud application to trigger physical label printing without VPN or port forwarding.